Login & Account FAQs

“Infused with love and light“

“Deeper connection“

New account – How to set up a new Vibralite account

Your Vibralite account is set up automatically when you book your first healing or join a course. 

Login to your account

Go to the top of your screen, and click on the image of the person.  

How to change your account details

Login to your account. Click the link ‘edit your password and account details‘, and follow the instructions.

You can change your email, address, name, and password. However, your username cannot be changed.

Forgot password

Go to the login page. Click on ‘Lost your password?’, then enter your email address or username. We’ll email you instructions to reset your password. 

When the email arrives, click on the link and you will get a screen showing your new password. To replace that password with your own one, clear the screen and put in your own password (replacing the temporary one that’s there). Then you will be able to login using your newly created password.

Change password

Go to your account. Click the link ‘edit your password and account details‘, and follow the instructions.

Password working on some devices and not others

This applies if you set up your password using a mobile phone, and your password works fine on your mobile phone, but now you’re having problems using your password on your desktop or tablet (or vice versa). 

If you set your password using your mobile, the first letter may have been capitalised automatically by your phone. This occurs because mobiles have an automatic function whereby they capitalise the first letter of the first word in a sentence.  So if you’re having no problem inputting your password into your phone, that is because it is replicating how you originally input the password. 

The solution? When you use your desktop, try doing the first letter of your password in a capital letter,  rather than lower case. So, for example, if your password is fruit, try using Fruit instead. 

If you set up your password using a desktop, and now you can’t use your password using your mobile phone, make sure you are inputting the right case when you enter your password.

Not receiving emails

If you haven’t received emails from us, then check your junk mail or spam folder. To ensure you receive future emails from us, then add [email protected] and to your safe senders list. Also make sure your email preferences in your account are set to ‘Receive Vibralite updates’. 

How to change your email preferences

LOGIN to your account. Then find ‘Email Settings’, and either tick or untick the box ‘Receive Vibralite updates’, depending on your preference. 

How does Vibralite protect my privacy?

We take your privacy very seriously. For more information, please see our Privacy policy.

Close your account

LOGIN to your account. Click the button ‘Delete Account’. 

Once your account is deleted, your login and account records are removed from our system and cannot be recovered.

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